Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

how to email to a Jira ticket

Danny Bishop
Danny Bishop February 25, 2025

HI All, I just want to be able to add emails to Jira tickets... how do I do this?

 

Answer
Watch
Like Be the first to like this
62 views

2 answers

0 votes
Christopher Yen
Christopher Yen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 25, 2025

Hi Danny,

I believe you just need to email the address set up in your JSM project (project settings > channels & self-service > email) and the issue key needs to be in the subject line. The email will be added in the comment / activity section of the issue

Reply
0 votes
Chris Rainey
Chris Rainey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 25, 2025

Hi @Danny Bishop 

Can you elaborate a little more on what you're looking for? Are you looking to include collaborators/stakeholders on a ticket? 

View More Comments
Danny Bishop
Danny Bishop February 25, 2025

no - I get a lot of email in parallel with the Jira Service Management - I just want some way to easily send that email to log it in the ticket that I normally create and mange myself

 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events