how to copy time to first response and time to resolution from jsm to jira

[BHANU TEJA]

Hi , Is this possible?

how to copy time to first response and time to resolution from jsm to jira

[Walter Buggenhout]

Hi @BHANU TEJA,

No, at least not in the same way. Time to first response and time to resolution are SLA's. They work with a timer, a calendar and targets, which you set from the SLA feature set that is specific to JSM. So, no, you cannot configure those in the same way in Jira, simply because SLA features are not available there out of the box.

Hope this helps! 

[Hannes Obweger - JXL for Jira]

Hi @BHANU TEJA

you should be able to "re-implement" at least some of the more basic SLAs using Jira Automation. I'm not a big expert in Jira Automation myself so I can't comment on the details, but I've seen this done by others.

Alternatively, if you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a long list of so-called smart columns and history columns that aren’t natively available, including e.g. time between created and resolved (i.e, time to resolution).

This is how it looks in action:

As you can see above, you can easily sort and filter by your smart and history columns; you can also use them across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

This all doesn't require any SLAs to be set up, and works for issues of any project type.

If the above looks interesting, perhaps give it a try (you can trial any Marketplace app for free for 1 month) and browse through the available smart and history columns. If anything is missing for you, we'd be happy to look into making it available.

Any questions just let me know,

Best,

Hannes

[Valeriia_Havrylenko_SaaSJet]

Hi @BHANU TEJA 

To get time to first response and time to resolution from jsm to jira, I would recommend trying out Time Between Statuses add-on. 

You can also set up highlights of values that exceed the permissible level, and in this case, you can receive issue and email notifications.

Add-on developed by my by SaaSJet team. 

We are offering you a 30 days of free trial, and you can also book a demo with our specialist.
Hope this helps!

[Mehmet A _Bloompeak_]

Hi @BHANU TEJA

SLA features are specific to JSM, they are not available in Jira. As a solution, in Jira you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

For further details, you can have a look at Status Time Reports How to Videos.

App Features:

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

If you have any questions, feel free to schedule a demo with us.

Hope it helps.

[Rustem Shiriiazdanov]

Hi @BHANU TEJA ,

If you are open for marketplace solutions, I as a Product Owner for Actonic Report Builder advise trying our plugin to achieve your goal.

We have first response and first reply report available out of the box:

You may find the details of use cases for our report here: https://actonic.atlassian.net/wiki/x/KwIcnAE 

If necessary, we could also develop a specific report tailored for your specific needs, just let us know.

Regards,

Rustem,

Product Owner "Report Builder"

[Gizem Gökçe _OBSS_]

Hello @BHANU TEJA ,

Time to first response and time to resolution are what we call SLA's and SLA feature sets are  specific to JSM. So, unfortunately, you cannot configure them the same way in Jira because those features aren't available there. However, you can use a third party app to achieve the First Response Time and Resolution Time for your Jira issues.

Timepiece (formerly Time in Status) ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report type that will meet your need.  Our app is available for both Jira Cloud, and Data Center. 

In Status Duration report you can combine the time for multiple statuses to get metrics like Response Time (Time to first response), Resolution Time(Time to Resolution), Issue Age, Cycle Time, Lead Time  etc. 

As an alternative approach, Timepiece also has Duration Between Statuses report type which shows the duration between two specific statuses. This report type also allows the user to exclude the times for "pause" statuses. (Please see the screenshots below for both of the reports)

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. 

 

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Visit Timepiece (formerly Time in Status) to explore and enjoy a 30-day free trial to experience the full range of features.

If you wish, you can also schedule a live demo. We will provide a comprehensive overview of the application and address any inquiries you may have.

Hope it helps,

Gizem

[BHANU TEJA]

Hi @Walter Buggenhout 

If not so Any plugins are avaible to acheive this scenerio