You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Today I updated my Jira Service Desk to version 4.9.
The size of the columns in the rows became giant as shown in the image:
It was impossible to work from notebooks and I am facing users not to go back in the version.
Is there how to size the columns?
I don't have an answer - came here to find one!
I think my workaround will be that I need to create specific queues to display the information by category or priority... Which is not ideal, as I'm looking for a way to have all the essential details in one 'Overview' queue snapshot to quickly narrow down where there might be information gaps, SLAs not met, updates required etc.
We user JSM for client & end user support, so it's important for us to maintain the queue and escalate/prioritise/communicate on issues to best serve the customers.
It would be amazing if the column width could be adjustable, or if columns could be collapsed/shown with one click, or if the padding could be reduced for a 'compact' view option.
Thanks so much for your question.
Unfortunately, there is no way to resize the column at the moment. You can raise a feature request for column resizing on our public Jira Service Desk Server/DC project: https://jira.atlassian.com/issues/ and read more about how we prioritise suggestions here.
In the mean time you can actually hide some columns and reclaim some free space. https://confluence.atlassian.com/servicedeskserver0316/setting-up-queues-for-your-team-961789251.html
Jira Service Desk
ps. please hit the ‘accept answer’ button if this answer is correct