how to capture another Field data into Summary Field

[Kishor Mudhili]

hello Guys,

i have created Service Request, in the SR we have Summary field (by default it's mandatroy in Global level). So I have make hidden and provided some dummy text. in same SR we have antoher custom field. I want to capture customer field information into Summary in issue.

how it's possible ?

[John Funk · Accepted solution]

Hi Kishor,

You can create an automation rule based on an Issue Created trigger.

Then add an action for Edit Issue.

In the Summary field use: {{issue.Custom Field}} where Custom Field is the exact name of your custom field, including case.

[Kishor Mudhili]

@John Funk : thank you so much for your help, it's working as we expected

[Kishor Mudhili]

@John Funk : can you please help me 

https://community.atlassian.com/t5/Jira-Service-Management/how-to-select-KB-artical-to-issue/qaq-p/2623496#M162300