Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,370,161
Community Members
 
Community Events
168
Community Groups

how to add a user tagged in a ticket comment to a ticket observer?

how to add a user tagged in a ticket comment to a ticket observer?

4 answers

it's ok thank you ; you can close this issue

Hello Mark ; thank you for you answer, it works. But the field that i want to update doesn't work ; my json looks good : 

{
"update": {
"customField_10087": [
{
"add": "{{varMention}}"
}
]
}
}

Mark Segall Community Leader Aug 18, 2022

What type of field are you using for observer?

it's a "user field" named "request participant"

Mark Segall Community Leader Aug 19, 2022

Looks like you're close.  In your add section, you should call out accountID.  It should look something like this:

{
"update":{
"customfield_10087":[
{
"add":{
"accountId":"{{varMention}}"
}
}
]
}
}

hello, thank you it works for "the watcher" 

but we use an other field tha wther besause the watcher is not used to find an issue in the client dashboard ; and we can't ad the watcher on the issue

0 votes
Mark Segall Community Leader Aug 18, 2022

Hi @Tancrède Taillade and welcome to the community!

You can use automation for this:

2022-08-18_06-47-47.jpg

 

This rule tries to find the @mention and stores the account ID as a variable. If the variable returns a string then it adds the watcher.

For copy/paste, here are the specifics:

Variable

{{comment.body.match("(?<=\[~accountid:)(.*?)(?=\])")}}

Advanced Compare

{{varMention.length}}

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events