how to add a user tagged in a ticket comment to a ticket observer?

[Tancrède Taillade]

how to add a user tagged in a ticket comment to a ticket observer?

[Tancrède Taillade]

it's ok thank you ; you can close this issue

[Tancrède Taillade]

Hello Mark ; thank you for you answer, it works. But the field that i want to update doesn't work ; my json looks good : 

{
"update": {
"customField_10087": [
{
"add": "{{varMention}}"
}
]
}
}

[Mark Segall]

What type of field are you using for observer?

[Tancrède Taillade]

it's a "user field" named "request participant"

[Mark Segall]

Looks like you're close.  In your add section, you should call out accountID.  It should look something like this:

{
   "update":{
      "customfield_10087":[
      {
         "add":{
            "accountId":"{{varMention}}"
         }
      }
      ]
   }
}

[Tancrède Taillade]

hello, thank you it works for "the watcher" 

but we use an other field tha wther besause the watcher is not used to find an issue in the client dashboard ; and we can't ad the watcher on the issue

[Mark Segall]

Hi @Tancrède Taillade and welcome to the community!

You can use automation for this:

This rule tries to find the @mention and stores the account ID as a variable. If the variable returns a string then it adds the watcher.

For copy/paste, here are the specifics:

Variable

{{comment.body.match("(?<=\[~accountid:)(.*?)(?=\])")}}

Advanced Compare

{{varMention.length}}