how do i restrict customers access to specific projects only in Jira Service Management

[Phillip C]

Hi,

I have 2 service projects, 1 for internal staff, 1 for customers.

I want customers to be able to sign up themselves and access the portal to log a specific ticket, without seeing the internal service project.

I dont want to restrict users by manually adding users - for the obvious reason of not knowing who will email or raise a request.

I've read over the below, but there doesnt look to be anything to help my issue. Is there any functionality or ability to restrict customers to only their customer service project?

How to restrict customers access to specific projects only in Jira Service Management | Jira | Atlassian Documentation

Choosing the right approach to Customer Management... - Atlassian Community

Appreciate assistance on this one.

[Joseph Chung Yin]

@Phillip C -

For your internal project, you need to change the customer permissions setup (see below) where you will have to manually add the users as customers to access the project.

Unfortunately, there is no way around it.  Unless you have some setup (i.e. using user group and grant it to your project's role "Service Desk Customers) where the user group's membership management is done via some automated process in your system.

Sorry...

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Phillip C]

Hi @Joseph Chung Yin - appreaciate your time and reply to my question. It's a bit underwhelming, but if there isn't anything available, it's just how it is I guess.

thank you,

Phill