force a empty field to be updated

Emmanuel.A
Contributor
June 18, 2024

I have a custom field in JSM, cloud version

If the service request is empty, i want to force the user to update the field, before the ticket is closed.


How can i do this?



1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 18, 2024

Hi Emmanuel,

You can do this by editing your workflow to add a Field Required validator to the transaction to Done. If you want to get really fancy, create a new screen and add the Field to the screen. Then also add the screen to the same transition.

Emmanuel.A
Contributor
June 18, 2024

Hi John

I don't see a "field required validator" in the workflow transaction rules.

You mention the screen, created a screen and added the field, but does not force the agent to fill it out.

Screenshot 2024-06-19 143224.png

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