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I have a post-function in scriptrunner to automatically attach a set of files when a JSD agent transition a jira issue. That is working fine. The situation is that I need to make those files in the JSD portal for the Requester to access them there. How to accomplish that?
P.S. Here is the url to the script of how to automatically attach files in a post function:
Thanks so much for your question.
A solution to this problem is to add an external comment mentioning the file, this way it will be visible to your customers on the Customer Portal.
Hope this helps.
Jira Service Desk