Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,430
Community Members
 
Community Events
176
Community Groups

files automatically attached via a post-function needs to be visible in the JSD portal

Hi,

I have a post-function in scriptrunner to automatically attach a set of files when a JSD agent transition a jira issue. That is working fine. The situation is that I need to make those files in the JSD portal for the Requester to access them there. How to accomplish that?

 

Thank you

P.S. Here is the url to the script of how to automatically attach files in a post function:

 

https://community.atlassian.com/t5/Jira-questions/Help-me-to-add-attachment-automatically-when-issue-has-been/qaq-p/1042875

1 answer

1 accepted

0 votes
Answer accepted

Hi Tomas,

Thanks so much for your question.

A solution to this problem is to add an external comment mentioning the file, this way it will be visible to your customers on the Customer Portal.

Hope this helps.

Thank you,

Nadya Yusupova
Jira Service Desk

Hi Nadya,

Can you please explain how you can mention the file in an external comment using a post function?

Much appreciated,
Peter

Hi Peter,

Some examples:

[^test-image.jpg] displays a clickable link to attachment.
For images [!test-image.jpg|thumbnail!] displays a clickable thumbnail which opens the image full-size.

Cheers,

Kris

Like Peter Pešta likes this

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events