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failing to access new service account

Tiyamike Namanja
Tiyamike Namanja November 29, 2020

New service account was created and email sent to user, but user is unable to access the account. The created account can not be assigned tickets.

 

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Dirk Ronsmans
Dirk Ronsmans
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November 30, 2020

Hi @Tiyamike Namanja ?

not sure if this is for the community or for you local servicedesk to fix.

However, this user will need to be added to a role/group that has the "assignable users" permission on your project.

 

https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-classic-projects/

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