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exclude email signature bloat from tickets

We get emails come through to our service desk with social media links in email signatures.  These get stored in the ticket as:

<fullsize image>

<4 lines of link text>

...... x6



<additional blerbage at the end of emails relating to "we love trees, don't print this" or "we acknowledge ...">


While not functionally stopping us from working, it just adds bloat and additional scrolling when trying to determine someone's issue.  Especially when an email has bounced internally a few times before getting to the service desk.

Is there a way to tell the system through some automated task to discard known parts of an email?


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Hi Adam,


Here's the FR that's open with Atlassian to have this implemented.

Automation for Jira may be of assistance until this has been implemented. It would have to be a retrospective task after the ticket is created. It wouldn't be able to sit between the email coming in and a ticket being created. 
After the ticket is created Automation for Jira could run a series of regex expressions to identity and remove the signature content by leveraging Smart Values.


Thanks Mark..  I'll take a look at that in the interim..

Mark, please provide a sample automation workaround.

Hi @Ben Wilbers ,

The automation for Jira smart value I was referencing above is

A level of repetition would be needed in email signatures to detect what to remove. E.G if it was an internal ticketing system and everyone's signatures were enforced to a certain standard one could use this.


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