Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

exclude email signature bloat from tickets

We get emails come through to our service desk with social media links in email signatures.  These get stored in the ticket as:

<fullsize image>

<4 lines of link text>

...... x6



<additional blerbage at the end of emails relating to "we love trees, don't print this" or "we acknowledge ...">


While not functionally stopping us from working, it just adds bloat and additional scrolling when trying to determine someone's issue.  Especially when an email has bounced internally a few times before getting to the service desk.

Is there a way to tell the system through some automated task to discard known parts of an email?


1 answer

1 accepted

0 votes
Answer accepted

Hi Adam,


Here's the FR that's open with Atlassian to have this implemented.

Automation for Jira may be of assistance until this has been implemented. It would have to be a retrospective task after the ticket is created. It wouldn't be able to sit between the email coming in and a ticket being created. 
After the ticket is created Automation for Jira could run a series of regex expressions to identity and remove the signature content by leveraging Smart Values.


Thanks Mark..  I'll take a look at that in the interim..

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

67 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you