We get emails come through to our service desk with social media links in email signatures. These get stored in the ticket as:
<4 lines of link text>
<additional blerbage at the end of emails relating to "we love trees, don't print this" or "we acknowledge ...">
While not functionally stopping us from working, it just adds bloat and additional scrolling when trying to determine someone's issue. Especially when an email has bounced internally a few times before getting to the service desk.
Is there a way to tell the system through some automated task to discard known parts of an email?
Here's the FR that's open with Atlassian to have this implemented.
Automation for Jira may be of assistance until this has been implemented. It would have to be a retrospective task after the ticket is created. It wouldn't be able to sit between the email coming in and a ticket being created.
After the ticket is created Automation for Jira could run a series of regex expressions to identity and remove the signature content by leveraging Smart Values.
Hi @Ben Wilbers ,
The automation for Jira smart value I was referencing above is https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#remove-String-remove- .
A level of repetition would be needed in email signatures to detect what to remove. E.G if it was an internal ticketing system and everyone's signatures were enforced to a certain standard one could use this.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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