emails don't appear

[Sylvain Bergeron-Hallas]

I cannot use the @ command to tag names of people in my organization. No name appears once I start typying letters after @.

Also, I dont see emails from colleagues when entering an email to share a ticket as shown in the following picture. I have to type the whole email addresses manually.

[Esteban Diaz · Accepted solution]

Hi @Sylvain Bergeron-Hallas ,

In order to @ mention other users on Jira issues, you must have the Browse users and groups Global Permission. If you do not have this permission, when you type @ a list of users will not appear.

Take a look at this guide to fix it:

Troubleshoot: I can't @ mention (AKA "tag") other users on Jira issues 

I will be waiting for your comments. 😉

Cheers!

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/ 

[Sylvain Bergeron-Hallas]

Hi ,

I clicked on the link.

I don’t see how to access System. Is it something that I need to have administators rights to be able to do?  The administrator would be someone from my employer?

[Esteban Diaz]

Hi @Sylvain Bergeron-Hallas , 

Yes you will need Administrator rights to make that changes.

Cheers,

Esteban 

[Sylvain Bergeron-Hallas]

Thanks a lot Esteban. That did it.