emails don't appear

Sylvain Bergeron-Hallas September 20, 2023

I cannot use the @ command to tag names of people in my organization. No name appears once I start typying letters after @.

screen shot 2023-09-20 085356.png

Also, I dont see emails from colleagues when entering an email to share a ticket as shown in the following picture. I have to type the whole email addresses manually.

screen shot 2023-09-20 085610.png

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Esteban Diaz
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September 20, 2023

Hi @Sylvain Bergeron-Hallas ,

 

In order to @ mention other users on Jira issues, you must have the Browse users and groups Global Permission. If you do not have this permission, when you type @ a list of users will not appear.

Take a look at this guide to fix it:

Troubleshoot: I can't @ mention (AKA "tag") other users on Jira issues 

I will be waiting for your comments. šŸ˜‰

Cheers!


Esteban Diaz
https://www.linkedin.com/in/estebandiaz/ 

Sylvain Bergeron-Hallas September 20, 2023

Hi ,

I clicked on the link.

I donā€™t see how to access System. Is it something that I need to have administators rights to be able to do?  The administrator would be someone from my employer?

Esteban Diaz
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 20, 2023

Hi @Sylvain Bergeron-Hallas , 

Yes you will need Administrator rights to make that changes.

 

Cheers,

Esteban 

Sylvain Bergeron-Hallas September 22, 2023

Thanks a lot Esteban. That did it.

Like ā€¢ Esteban Diaz likes this

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