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I cannot use the @ command to tag names of people in my organization. No name appears once I start typying letters after @.
Also, I dont see emails from colleagues when entering an email to share a ticket as shown in the following picture. I have to type the whole email addresses manually.
In order to @ mention other users on Jira issues, you must have the Browse users and groups Global Permission. If you do not have this permission, when you type @ a list of users will not appear.
Take a look at this guide to fix it:
I will be waiting for your comments. 😉