Gooday Community we have set up the email request and the actual portal, My issue is that when an agent replies to the customer ticket on the customer email the comment is coming as [Hidden].
Mwaba Kangwa commented:
Hi @james poda
Can you navigate to Jira Service Management's product settings? There's a slider you should have a look at. :)
I also link to the documentation for more information:
I hope that answers your question. :)