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email response coming as hidden

Gooday Community we have set up the email request and the actual portal, My issue is that when an agent replies to the customer ticket on the customer email the comment is coming as [Hidden]. 

i.e 

—-—-—-—

[hidden]

Mwaba Kangwa commented:

[hidden]

 

 

1 answer

1 vote
Max Foerster - K15t
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 25, 2022

Hi @james poda

Can you navigate to Jira Service Management's product settings? There's a slider you should have a look at. :)

compliance.png

 

I also link to the documentation for more information:

I hope that answers your question. :)

Best. Max

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