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differences between Web portal and Jira service parameters

Hi all,  

i don't understand why when i'm trying to change my web portal information for a project, it some times works (on out of my 3 jira service) and some time it doesn't

 

I update the name and the description, i save but nothing happen ... i still have an old message ... 

parameters are done here : jira/servicedesk/projects/SCF/settings/portal-settings

2021-12-28_16h42_41.png

 

sorry if my english is bad !

thanks for your help !

3 answers

2 accepted

4 votes
Answer accepted

@Andréas Cohen 

Welcome to the community.  Please check the "Language support" for Portal to see if there are any yellow dot warning stating something like "translation needed".  If so resolve that issue, then your portal adjustment should work -

jira/servicedesk/projects/HDTEST/settings/language

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

1 vote
Answer accepted

Hi @Andréas Cohen ,

I recommend you to check if there are any translations configured for your project:

jira/servicedesk/projects/SCF/settings/language

You can also remove caches in your browser to check if it helps.

Kate

@Katarzyna Pawlak _Deviniti_  and @Joseph Chung Yin : it does work indeed !! 

thank you very much 

But it does lead me to an other question : my projet is in english but all my users and co-worker are french. 
Is it possible to swich the language ? couldn't find it :-(

@Andréas Cohen -

Take a look at this link - https://support.atlassian.com/jira-service-management-cloud/docs/what-is-language-support/

Hope this helps.

If our answers resolved your question.  Please click on "Accept answer" when you have a chance.

Best, Joseph

Like Andréas Cohen likes this

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