I have project admin rights for my project.
I have a Project A.
I create orgA1 and add customer Tom1 to the orgA1.
When Tom1 logs in to file a ticket with us, he sees
"Jira Service Desk MyCompany_Name/Enterprise Support" on the top left.
Body of the page has
Report a Problem
File a Service Request
However, when the customer clicks on Jira Sevice Desk MyCompany_Name/, they are taken to my companies internal Jira portal for IT servicedesk, hr service desk etc....
How to control this action by customer.
In simple terms, the customer is able to go back from landing page, which is their dashboard, to our page, dedicated to internal folks of my company.
@chetan sb Welcome to the Atlassian Community.
The Atlassian Service Management product is set up to have an overarching portal level called help center that allows service management customers to access multiple service desks. If you have the following configuration:
Company Help Center
If the client goes up a level like you are explaining they will be able to view the internal service desk. This can be adjusted and changed through permissions on the internal service desk. If you go to the administration section Project Settings > Customer Permissions you can change the portal to only be visiable to Customers added by agents and admins.
If the customer has not been added then they will not see the service desk.
Yes. Company help center is internal to my company. But the url to customers overlaps our internal url.
IT Service desk URL internal to my company employees
Enterprise support URL external customers
Well that's what I believe should have been the case. I noticed it last week, whe I created and added a user to the project. Logged in as a newly created user, and saw it shows portal 41 as well as 13 and as a newly created user, I was able to browse through 13 and see what's in there.
Is there a way these can be separated by changing the landing page or tweaking some parameters for portal 13 or 41.
Can you confirm that you are following these steps to add or remove a customer? https://support.atlassian.com/jira-service-management-cloud/docs/add-and-remove-customers/
When you say dashboard are you referring to the portal or a Jira dashboard? Can you share a screenshot?
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