Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

customer tracking via portal

Question, If I put the reporter field to be set to a customer, will it show up as an item that is trackable in his portal login area ? Will it show up in any different way because he didn't effectively submit it or not ? 

1 answer

1 accepted

2 votes
Answer accepted
Dan Breyen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 18, 2023

Hi @Manuel Rodrigues ! Yes, if an individual is made the reporter of an issue, then they will see that incident in the Portal under the Requests 'Created by me' and their Organization. Being new to JSM, I create Service Requests for customers all the all the time because the customers aren't always creating new issues on their own.  If you change the reporter to an individual, it's as if they created it themselves.  

When I create one, it defaults to me as the reporter, but I just change it to the correct customer and away we go!

Does the "organization" field have someway of triggering an issue being shown on the portal or is this only available via the reporter field ?

Asking as I'm thinking about the role of the org field if we will use it for scenarios in which tickets are submitted on behalf of a customer by one of our team members.

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events