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customer self-registration

OK, it looks like I have done something wrong with my customer self-registration. Currently, when customers self-register for our portal, it also registers them in my "users" section. Of course, after they register, they get an error stating "there are no more licenses available". I need a good detailed tutorial on setting up self-registration that ONLY adds them to the portal and nothing else. 

Side note... I do not want open registration to external customers, only internal customers using our domain email. 

1 answer

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Tansu Akdeniz Community Leader Aug 04, 2022

Hi @Chad Henderson 

There is a Customer Access Settings page where you can configure all the registration details for your service management. Please check these:

Also check Project Settings -> Customer Permissions -> Service project access page.

For Jira access, check Site Settings -> Site Access.

This is what I keep randomly running into.. it doesn't seem to be consistent in how it adds customers. Some users just get added as a "customer" some get added as a "User". When I click on "review your user access settings", then I get a page error stating "something went wrong"

Jane Doe has just joined https://gprmc.atlassian.net/ in gprmc. They have access to the following products:

If something doesn’t look right, review your user access settings.

Cheers,
The Atlassians

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