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customer satisfaction by agent report

customer satisfaction by agent report

How I can create report like this in the Cloud jira

https://confluence.atlassian.com/servicedeskserver039/collecting-customer-satisfaction-csat-feedback-942846353.html

custom+report+02

1 answer

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Answer accepted

Hi Богдан Кожевников,

Welcome to Atlassian Community!
You can create a custom report adding the following information:
Series: Average rating
Label: agent name
Filter by: assignee = agent.name

You can find more details on the documentation below:
- See if your customers are satisfied

Regards,
Angélica

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Thank you very much.

Now I have Series - Average rating!

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Like • Angélica Luz likes this

You are always welcome!
If you have any other question, please count on us!

Regards,
Angélica

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Hello, I want to do the same,

However i'm getting the error 'agent.name' does not exist for the field 'assignee'. I do have assigned agents in my project though. Any clue ?

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Like • ITT ADM likes this

i think in jql you must write assignee = (s.maksymenko) or assignee = s.maksymenko

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