customer satisfaction by agent report

[b.kozhevnikov@kovalska.com]

How I can create report like this in the Cloud jira

https://confluence.atlassian.com/servicedeskserver039/collecting-customer-satisfaction-csat-feedback-942846353.html

 

[Angélica Luz · Accepted solution]

Hi Богдан Кожевников,

Welcome to Atlassian Community!
You can create a custom report adding the following information:
Series: Average rating
Label: agent name
Filter by: assignee = agent.name

You can find more details on the documentation below:
- See if your customers are satisfied

Regards,
Angélica

[b.kozhevnikov@kovalska.com]

Thank you very much.

Now I have Series - Average rating!

[Angélica Luz]

You are always welcome!
If you have any other question, please count on us!

Regards,
Angélica

[ITT ADM]

Hello, I want to do the same,

However i'm getting the error 'agent.name' does not exist for the field 'assignee'. I do have assigned agents in my project though. Any clue ?

[b.kozhevnikov@kovalska.com]

[Vladislav Kozachok]

i think in jql you must write assignee = (s.maksymenko) or assignee = s.maksymenko

[Jerry Lai]

Hi. I entered the same configuration, except for the assignee as I have a few agents that I wanted to show on the report; This is in the JQL: issuetype = "Service Request" AND assignee in (chooper, hairi.tahar)

But I got the attached instead picture instead. None of the agents I selected is showing in the report.

As you can see it is very much different from what was originally intended. Please advise how do I fix this? Thanks, 

Jerry