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customer satisfaction by agent report

1 answer

1 accepted

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Answer accepted

Hi Богдан Кожевников,

Welcome to Atlassian Community!
You can create a custom report adding the following information:
Series: Average rating
Label: agent name
Filter by: assignee = agent.name

You can find more details on the documentation below:
- See if your customers are satisfied

Regards,
Angélica

Thank you very much.

Now I have Series - Average rating!

Like Angélica Luz likes this

You are always welcome!
If you have any other question, please count on us!

Regards,
Angélica

Hello, I want to do the same,

However i'm getting the error 'agent.name' does not exist for the field 'assignee'. I do have assigned agents in my project though. Any clue ?

Like ITT ADM likes this

i think in jql you must write assignee = (s.maksymenko) or assignee = s.maksymenko

Hi. I entered the same configuration, except for the assignee as I have a few agents that I wanted to show on the report; This is in the JQL: issuetype = "Service Request" AND assignee in (chooper, hairi.tahar)

But I got the attached instead picture instead. None of the agents I selected is showing in the report.

 

As you can see it is very much different from what was originally intended. Please advise how do I fix this? Thanks, 

 

Jerry

 

CSAT2.jpg

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