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customer replies to notification email but not appears as reporter of the comment jira
When the Jira agent adds a comment to a ticket a Jira notification is send to the customer mail. When he replies to this mail I want to add this reply ass a comment to that ticket. To do this I created a mail handler who looks like this:
When a customer replies to a notification the Default Reporter (in this case: Automation for Jira) is always performing this action. What triggers another email to the customer “Automation for Jira” added a comment. What I want is that the customer replying to the email is also the actor of the action. So it is clear in the history that the customer replied and that it doesn’t trigger another email to the customer.