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csv import jira asset problem

Jacek June 13, 2024

Good Day

I started a few days ago with the jira asset management which is really a cool feature.
So i have configured it the way its described in 

Atlassian Asset and Configuration Management Handbook

Now i am starting to prepare my import structures.

Last week i imported a few Hardware Devices to test the referenced objects to vendor, supplier and manufacturer. This is working fine. Today i started to import a few employees and tried to call the referenced objects for the failities (Buildings) for the location of each user i test to import. I have also the attribute for the manager for each employee. 
So following things arent working when i import e few users. The manager, and the location. 

So at least one manager for three employees is already known and imported in the assets. The location are also present in the facilities schema.

I double checked everything and compared also with the guide and with the configuration which is working for the hardware assets.

Tried also to import one again the computes additionally with the assigned user. This is also not working. 
Anyone an idea what i can look for to find the issue.
Doeing the references manually in the objects is working fine. So the references should be cofigured fine.

1 answer

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Jacek June 13, 2024

Hi 
i just realised, that this guide i sent before is (i believe) a bit outdated for the assets in the cloud. I found a difference in the guide. The Business Partners dont have an changed main attribute name change. All others has it. So for example i do not touched the Attribute = Name to business name, how its described for example for employee. There its in the beginning also just name, and then you should change to employee name. 

So i just tested this and am using now the templates. And its working fine.

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