creating multiple field dependencies

[Melody Baughman]

we are working to get other teams on to Jira Service Desk. One of the questions they asked is how extensively we can use dependent questions. I'm only aware of one level of dependency: 1 question where the first answer dictates the second.

Does anyone have info on the level of complexity Jira can handle for dependent fields?

Thanks in advance

[Alexander Bondarev · Accepted solution]

Hi, @Melody Baughman ! 

Yes, it is possible to create field's dependencies by using app Extension for Jira Service Desk.

Here you can read documentation to dynamic forms.

[Melody Baughman]

Thank you so much. I'll check this out and see if it fills our need.

[Simon H · Accepted solution]

@Melody Baughman Extension for Jira Service Desk can help with this, you can also use ProForma Forms for Jira (full disclosure I am the PM of ProForma). There is also a free  version of ProForma (Lite) which you can use with JSD and includes conditional logic.

If you want to explore what is possible immediately, have a look at the instant demo here (no login or email address required). Below is a short example of building conditional logic into an example Training Record form.

Regards,

Simon

[Melody Baughman]

Thanks Simon! I'll check these out and see if they meet the needs of the team I'm working with.