I am trying to create an automation to send an email to group when a change ticket is entered.
Here is the automation as I have it now:
This is the result in the email:
So excluding affected services (may not use that field).
I cannot get the planned start & end dates to populate.
The change approver comes as the number and not the name.
Any help is appreciated.
For approver try - {{approver.displayname}}. By default it always returns the account ID.
See more information on user related fields with smartvalue - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/
For your missing Date fields value, they seems to be formatted correctly.
See more information on date related fields with smartvalue - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/
Can you confirmed if the issue (ticket) in question that those two date fields are populated or not?.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Hi Joseph,
Thanks for the tip on the name that worked. I also checked the date again to ensure it was entered and realized I was pulled planned start, which I am no longer using. I changed it to start date with the lines below and had mixed results.
here is the updated automation:
And the new results:
I get the start date, but no the end date using the same format.
Also location is a custom field named change location with a pick list and I am not getting any results.
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For the location field, can your try something like - {{customfield_xxxxx.value}}, where the xxxxx is your custom field's internal ID.
Regarding to end date field, is the field populated?
Here is a great reference for finding values against fields - https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/
Best, Joseph
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