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create an automation belonging to portal group

Aykan Inal
Aykan Inal May 17, 2023

Hello
i have created a new portal group category

this portal group is called "abc requests"
i just want to create an automation belonging to this portal group

i just want to receive notifications from teams when an issue is created in this portal group

how can I do this condition

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Aykan Inal
Aykan Inal May 17, 2023 • edited May 18, 2023

can you help to me , please ?  @Paul Wiggers 

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Erki Tammik
Erki Tammik
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May 18, 2023

@Aykan Inal 

You cannot use groups in automations. Instead you should add request types in the automation that belong to that group.

request_types_automation.png

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Paul Wiggers
Paul Wiggers
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May 25, 2023

Hello @Aykan Inal 

Thank you for this question and I am honored that you ask for me :)

@Erki Tammik is right though, portal groups are not available within automations but can easily be replaced with the desired request types since those can only be part of a single portal group.

Is this the solution that you are looking for, or is there anything else that we might be able to help you with?

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Erki Tammik
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May 25, 2023

Woops. I wanted to suggest solution, but posted it in the wrong reply. 

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