changing mail avatar image

[Jovin Risch]

Hello everyone

We tried to use the new Service Management Tool from Jira, which is amazing.  We customized some stuff, the only thing I cannot find is, where we can change the picture, which is visible on mac mail. Is there a configuration option, which I didn't find. For Windows users, I don't think it would work, because it's looking into the AD?

Thank you very much for your help

[Benjamin Paton]

Hey Jovin, 

I think the feature you are looking for does not exist. 

It would be great to hear about how this feature is important to your organisation in a features request over here https://jira.atlassian.com/secure/Dashboard.jspa

Cheers, 

Ben.

[Daniel Ebers]

Hi @Jovin Risch

while it is possible to adjust customer notifications as per this documentation:
https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-edit-customer-notifications

I doubt this is what you are looking for. Also you can adjust the service project details as per this guide:
https://support.atlassian.com/jira-service-management-cloud/docs/edit-your-service-project-details/

But also this would not answer what you are seeing from e-mail, I think.

Could you please share a screenshot and mark the exactly area you want to see the change with?

Regards,
Daniel

[Jovin Risch]

Sorry my message, was maybe unclear. I was talking about the picture which is visible on an email notification from Jira Service Management. 

We already changed the avatar picture of the project, but it shows the jira icon.

This picture is send with the first, mail: we are working on it, or something like this. 

[Tansu Akdeniz]

Hi @Jovin Risch 

Welcome to community.

Please check this link. Since it is cloud version, you should be able to change your avatar over MAC account.

Best

[Jovin Risch]

that's not what I meant. 

[Jack Brickey]

Hi Jovin, welcome to the Community. What icon are you referring to exactly? I don't use Mac mail but in outlook for Mac I see the following which represents the individual avatar. An individual can change their avatar. Letters are default for the name.