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changed workflow and resolved issues disappears

Edited

Hi 

When I changed workflow all resolved issues disappears, how can i fix it back?

1 answer

1 vote

Hi @Rustam Piriyev 

The answer to this question will depend on what exact changes you made to the workflow.

Please explain in detail about the changes you made.

I think problem was with waiting customer and waiting support? when I create ticket it was waiting customer(on normal it should be waiting support) but respond link was waiting support. But when I changed it to standard workflow all resolved issues changed to waiting customer but resolution fields were Done. So I just searched all issues with resolution field Done, and changed them to Resolved. But it was not good fix. because every reporter got email about old issues. 

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