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change the issue type of a request type

Theresa Rausch
Theresa Rausch
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February 12, 2025

I would like to change the issue type of a request type. 

 

The issue types should be at the end: [system] Service request and [system] incident. Unfortunately I can only change to other issue types than that.

 

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Mathew Lederman
Mathew Lederman
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February 12, 2025

I believe you'll need to create a new Request Type where you have the Issue Type set properly. Once created, you can't change the Issue Type of a Request Type.

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