bulk operations

[Kamil Askerov]

Salam. I am admin in Jira cloud. When I trying to use bulk operations to 500+ issues i cant found the organisation and request types fields in bulk operations. That 500+ issues are in same issue types - Task and same Project. What can be a problem? Need help on it.

--JQL 

--project = project.name and createdDate>'2024/04/14' and issuetype=Task

Organisations and request type fields are in 

Unavailable Actions lists.

• Change Organizations
  NOTE: Service project is not enabled or you do not have permission to perform this action. Please enable and configure your service project first.

• Change Request Type
  NOTE: This operation can only be performed on issues of one issue type. Please choose issues of the same issue type.

[Trudy Claspill]

Hello @Kamil Askerov 

What is the type of the project you have specified? Get that information from the Type column of the View All Projects page under the Projects menu.

The message you are seeing about Organizations appears to indicate that you have specified a project that is not a Service Management project.  The second message would also display in that case, regardless of the types of issues in your filter.

[Kamil Askerov]

@Trudy Claspill I made like this with other state - f e to do, in progress , but no problem. I whant to migrate from JS to JSM issues with same types (Task and Bug). 1 part - copy this issues from JSM(Jira Service Managment) to JS and now I need that this issues (most of them Done) shows in portal. Therefore need that 2 fields.

[Kamil Askerov]

"What is the type of the project you have specified? Get that information from the Type column of the View All Projects page under the Projects menu."  - Service management

[Trudy Claspill]

Hello Kamil,

You said:

"1 part - copy this issues from JSM(Jira Service Managment) to JS"

By "JS" do you you copied the issues into a Jira Software project? Has that copying of issues already been completed?

You said:

"and now I need that this issues (most of them Done) shows in portal."

By "this issues" do you mean the issue that are in the Jira Service Management project? Or are you trying to display issue from a Jira Software project in the Service Management portal?

[Kamil Askerov]

@Trudy Claspill 

"1 part - copy this issues from JSM(Jira Service Managment) to JS" - sorry from JS to JSM. And now I need to issues shows in portal. The issues are alredy in JSM project. To display in portal I need 2 fields - organisation and request type. But I cant make it with bulk operation.  

• Change Organizations
  NOTE: Service project is not enabled or you do not have permission to perform this action. Please enable and configure your service project first.

• Change Request Type
  NOTE: This operation can only be performed on issues of one issue type. Please choose issues of the same issue type.
  this fields absent in bulk operation. 

[Trudy Claspill]

When you are in the JSM project, go to Project Settings > Request Types. Do you see the Task issue type associated with a Request Type on that page?

You can set the Request Type for a JSM issue to only one of the Request Types to which that Issue Type has been mapped. If the issue type has not been mapped to a Request Type, you won't be able to set the field. You will either have to first create a Request Type for the Task issue type, or change the issues to a different issue type that does have an available Request Type.

[Kamil Askerov]

@Trudy Claspill I have 3 request type in my project, but i cant select it in bulk operation.

[Trudy Claspill]

Please provide a screen image from the Request Types page under Project Settings for your project.

[Kamil Askerov]

@Trudy Claspill 

[Trudy Claspill]

So far I have not been able to recreate the issue you are having.

You said you are an admin for Jira Cloud. Have you specifically been granted a Jira Service Management agent license? Have you been assigned a Service Team Member role in this Service project?

How exactly did you copy the issues from the Software project to the Second vice project?

[Kamil Askerov]

@Trudy Claspill I have agent license in my project but I didnt need that  license for that project because my customers works without any license. Thay are customers in that project. 

"How exactly did you copy the issues from the Software project to the Second vice project?" - now i copied that issues by use tool - deep clone. And the issues looks like good. 

[Trudy Claspill]

The level of access for a Customer type of user is different in a Service Management project and customers interact with the issues in limited ways.

To be able to set the Request Type field and Organization field directly I think you would need an Agent license and be assigned to the Service Team Member role in that specific project. Do you have both an Agent license for JSM and are you assigned to the Service Team Member role in that specific project?