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I am looking for a better solution for the following scenario:
1. request comes via email channel
-> Issue type "Email request
2. in the ticket two issues are described - example: change password and request for a hardware problem.
-> Clone ticket so that I can split the ticket into 2 tickets
3. issue type should be changed for both - into "service request" and "hardware request".
-> "move" ticket and adjust both task types
This solution way is tedious and so my question is:
Is there a better solution for this in the form of a workflow, app or automation rule?
When the issue is created, an agent can split the description in 2 different customfields, then create an automation that will split the issue in two different issues and link them together.