i need to make an automation rule based on a request participant.
an issue is created via email. the address is an alias. the address is populated into the request participants.
the rule is attached:
the triggers works, but the comparison fails.
Oook. But you do understand that I've just pasted an image that my rule worked, right?
Can you paste where exactly you select the request participant, when the issue is created? Maybe this will help me identify the possible cause, which to me the rule works, but it fails in your instance.
Your comment here is super helpful. Knowing that email CCs are added as request participants in a later stage after email creation, how will I be able to to create an IF condition based on request participants? Because when the automation is triggered, request participants are always empty, so the condition will never be met. I tried "re-fetch issue data" but still no luck getting the condition .
Is there some sort of delay I can add here to make sure request participants are in place when the automation checks the IF condition?
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