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auto assignment on email domain not working for organnizations

Julie Santiago
Julie Santiago January 7, 2025

 

When creating an organization in the JSM project, adding the email domain, and enabling Jira Assist for the organization, the issue type associated with the request is not auto-assigning the ticket. How can I solve this?Image 1-7-25 at 5.23 PM.jpegImage.png

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Joseph Chung Yin
Joseph Chung Yin
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January 7, 2025

@Julie Santiago 

Hi Julie:

It is not quite clear on your ask "the issue type associated with the request is not auto-assigning the ticket".  Are you stating that the issue is not shared with with the org that you configured?

Please advise, so we can further assist you.

Best, Joseph Chung Yin

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