aui-select on Jira Service Desk customer portal

gfinesch July 1, 2020

Hi Everyone,
I developed a Jira Plugin that implements a Custom Filed type that uses the Jira aui-select element, (asynchronous) [version 8.5.0](https://docs.atlassian.com/aui/8.5.1/docs/inline-dialog.html) for the front end rendering. It runs on Jira 8.8.1.
The select aui element works beautifully when I use it in the Jira Software. On the contrary, when used in the customer portal, it is a plain input field where the user can write anything.
In my atlassian-plugin.xml I have

<web-resource key="form-plugin-resources" name="form-plugin Web Resources">
<context>atl.general</context>
<context>servicedesk.portal</context>
<context>servicedesk.general</context>
<context>customerportal</context>
<dependency>com.atlassian.auiplugin:aui-select</dependency>
<dependency>com.atlassian.auiplugin:ajs</dependency>
</web-resource>

What I am doing wrong?

Thanks

G.

1 answer

0 votes
gfinesch September 17, 2020

Good morning all,

I also tried removing

<dependency>com.atlassian.auiplugin:ajs</dependency>

from atlassian-plugin.xml as suggested here https://community.atlassian.com/t5/Answers-Developer-Questions/JIRA-Service-Desk-Costumer-Portal-new-action-ticket-detail-page/qaq-p/523450#M61111, without any luck. 

I also get in touch with the SD Support but I was told this is the right place where asking for some help.

Does anyone have some experience with Jira's web components and Service Desk? Thanks.

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