assign by request type

[Kamil Askerov]

I need to do something like this: if customer select 1st request type then automaticaly creating the issue in the jira software and auto assigh to 1st people. If select 2nd request type then automaticaly creating the issue in the jira software and auto assigh to 2st people. If select 3nd request type then automaticaly creating the issue in the jira software and auto assigh to 3st people. My problem is how I can take information about request type from jira service managment to jira software? And how I can make the automation to auto assighn ? I can make the custome field in jira software issue and sent there information about request types. And then if selected necessary value assighn some people. ?

[Sebastian Krzewiński · Accepted solution]

Hi @Kamil Askerov 

As I understand JSM and Jira Software are in the same site/url.

You can create an automation rule to achieve that. To find request please use Customer request type field. Then you can clone ticket from JSM project to JS project. During cloning you can assign user to newly created ticket.

Here you have an example how to assign ticket based on other field - https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/140670

Regards,

Seba

[Kamil Askerov]

thank you. I will try it