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alternative plugin for Halp (which is now Atlassian Assist)

Pillai_ Aarthi July 25, 2023

Do we have any alternative plugin for Halp (which is now Atlassian Assist)

Assist is only available for JSM projects 

3 answers

1 accepted

1 vote
Answer accepted
Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 25, 2023
Pillai_ Aarthi July 26, 2023
Evn Tomeny _Appfire_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
September 20, 2023

Hey @Pillai_ Aarthi

Evn from Appfire here. @Sayed Bares _ServiceRocket_ 's suggestions are create! I just wanted to highlight that on the Slack side, you'd be better served looking at HelpDesk+ as a specific Halp replacement. Jira Integration+, which Sayed linked to, is better geared to teams using Jira for development or work management. HelpDesk+ is specifically for teams using Jira to provide support.

Let me know if you have any questions.

Cheers,
Evn

Marilena Nikou
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 10, 2024

hey there, a good Halp alternative is Gaspar AI which has universal availability: all Atlassian plans, cloud and Date Center. Check it out here!

3 votes
Emel Doğrusöz December 1, 2023

Hi @Pillai_ Aarthi , 

 

 

You may want to use Actioner's ticketing solution instead. It's fully compliant with Halp, plus offers additional benefits and customization capabilities: 

 

https://actioner.com/solutions/help-desk

https://actioner.com/support-use-cases

https://actioner.com/app-directory/conversational-ticketing-with-zendesk-47

 

You can connect it to your ticketing tools like Jira Service Management or Zendesk, or use the standalone version. And run all your ticketing and service management actions from Slack. Let me know if you need any help. 

 

Thanks, 

Emel Dogrusoz 

Co-founder @ Actioner

3 votes
Britta Neugebauer _yasoon_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 25, 2023

Hi @Pillai_ Aarthi !

As @Sayed Bares _ServiceRocket_ pointed out, there are a few alternatives available on the Atlassian Marketplace. If you are focused on Microsoft Teams you can work with Microsoft 365 for Jira as an alternative.

The app is free for up to 10 users. I work for yasoon, the company developing Microsoft 365 for Jira, so if you have any questions you can book a demo with us here.

Best,
Britta

Pillai_ Aarthi July 25, 2023

Thank you @Britta Neugebauer _yasoon_ for your assistance 

We use Slack and hence are not focused on the Microsoft Teams  plugin but this will be definitely useful for anyone else looking for Teams plugin

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