admin change

[John Fredy]

good day
I have this account but I am not the administrator
it is asking me to pay the license fee
but I can't renew it
could you help me 2 ways
1 know which email is the administrator
2. make the account free
thanks for your help
it is urgent
I have a project in execution

https://electrificadoracapital.atlassian.net/jira/software/projects/LED/boards/3

[Dan Breyen]

Hi @John Fredy welcome to the community.  It's my understanding that you will need to be the administrator to change account types.  If you don't know who the administrator is, then I believe you can work with Atlassian Support to find out and/or change the administrator.  Then once you are the Administrator, you can go into the Administrator account and if you meet the qualifications, you can change to a free version.

Hope that helps.

[Joseph Chung Yin]

@John Fredy -

Welcome to the community.  In your case, you will need to contact your site's administrators as they have the manage/control of your site admin setup and billing configurations.  

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[John Fredy]

I urgently need to know the email address of the administrator of this account as I only have 9 days left.
thank you very much
https://electrificadoracapital.atlassian.net/

[Joseph Chung Yin]

@John Fredy -

Unfortunately community leaders and users don't have admin access to sites.  So you need to reach out to Atlassian Support (https://support.atalssian.com) for their assistance on this matter especially admin email information is user identification data.

Sorry.

Best, Joseph