Hi, I am using jira servicve management
I have insight plugin on it, I want add custom filed my servicedesk users that shown related insight object to my cusomers.
This is sample. I have insight object "google-info" and "google" organiztion
I want when google organization created issue, my service desk users, can see google-info automaticly on issue page
Hi @Farhaad_n
What object type is "google-info"? What are you trying to achieve? When you're talking about service desk user, you mean your agents, correct?
google-info is my customer info, for example, have these attributes: name, address, phone number
I want these attributes to show on my agent's issue pannel
yes service desk users are my agents
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Hi @Farhaad_n ,
Have at look at this documentation article: View Insight objects directly from the issue view
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yes but I can't figure out
many documents are referencing inbound of insight,
I want filter results by jira organization, I think they call "placeholder"
can you help me with this situation?
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I want this condition:
when user "test-user" of organization "test-org" create an issue, automatically custom field feel with insight customer field "test-insight-object"
when my agents want to answer that issue, there is field information in the issue with custom filed "test-insight-object" attributes
Can I get what I mean?
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