access to our portal

[angelo.rosa]

If I only want users from my domain to have access to the site help-desk ticketing system, how should I make those changes? 

ex: I do not want anyone to be able to create an account to create a ticket if they are not part of my domain or organization. 

[Dirk Ronsmans · Accepted solution]

Hi @angelo.rosa ,

Blocking/Whitelisting a certain domain from registering isn't an option in JIRA SD.

You would need to fall back on having someone create the accounts before and thus not letting the users register themselves:

If they are users from your domain you could make it part of the onboarding process to add them as customers (and  export a list of your mail system and add them in bulk to start)