Zabbix integration with Jira Service Desk Edited

[mhadjar_admin]

Does Jira Service Desk (cloud) offer the ability to create an API against a "system account" rather than tie it to a named user?

I tested the API under my name, but it generates the ticket as myself. I would like it to create a ticket as Jira API or some other name if possible?

[Julius Mett]

Are you using Jira Software or Jira Service Management? The documentation mentions Jira Service Desk, which is now Jira Service Management. Jira Service Management now has Opsgenie built-in, and Opsgenie has a native Zabbix integration for alerting.

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