I created an automation rule that places a comment in a ticket to tag the developer's name when they make a commit on a ticket.
It was configured to post as `Automation for Jira`.
It was failing when trying to apply a comment as the Automation for Jira user. It was saying that my commenter was not in our team group. Which makes sense because not an actual user.
I had to click into the `THEN write a comment` clause in my automation rule and in there was a setting for issue security I hadn't realized was available or configured.
All I had to do was use the default issue security level and now it works again.
Here's what that section in the automation rule looks like, if you're having trouble finding it. It's right below the comment box if issue security is enabled on your Jira instance. You do have to click on the `THEN add comment` clause to see it.
The purpose of this post is to help people identify and resolve some of the most common problems that affect customer accounts in JSM projects. 1. Customers can't see their own requests in...
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