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My projects in JSM has cyrillic name ( example Учет склада )
If customer make action on portal - all customers and JSM agents got mail with cyrillic in field FROM - it's ok
I entered this cyrillic name (example = Учет склада <firstname.lastname@example.org>) in mail address in notification schema of my project and my messages began to look like on screen
This is screen of Outlook 2016
In GMail for Android field FROM has only "??????"
But in Thunderbird looks right - Учет склада
It's problem Outlook and GMail or JSM ?