Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,297,670
Community Members
 
Community Events
165
Community Groups

Wrong codepage field FROM in mail from JSM

Edited

Hi all

My projects in JSM has cyrillic name ( example Учет склада )

If customer make action on portal - all customers and JSM agents got mail with cyrillic in field FROM - it's ok

But after resolve problem https://community.atlassian.com/t5/Jira-Service-Management/Different-FROM-in-some-kind-of-mail/qaq-p/2031327

I entered this cyrillic name (example = Учет склада <warehouse@domain.com>) in mail address in notification schema of my project and my messages began to look like on screen

 image.png

 

This is screen of Outlook 2016
In GMail for Android field FROM has only "??????"
But in Thunderbird looks right - Учет склада

It's problem Outlook and GMail or JSM ?

 

Version 4.20.7

1 answer

Can anybody put cyrrilic symbols in notify schema email for tests? May be china symbols or other non one-byte codepages?

Greats

Nobody use this with non-ASCII ?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

180 views 1 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you