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The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Dear Atlassian Community,
I am based in City of London and would like to get in touch with a few IT Helpdesk Service managers who are willing to share with me their IT Helpdesk ticket system that is working very well for them.
We use Jira Service Desk (Cloud) and I am looking for ideas on how to get the best out the screen layouts, any enchantments/automation you may have added to make processing of IT Helpdesk requests easier for agent along with an improved Jira Customer Portal that has helped increase engagement with "end user"
Would love to see a demo if your system and see if there are any ideas that would be useful for me to take back to my team to improve our own JIRA Service Desk Cloud setup.
Thank you and look forward to hearing back from like minded IT Service Managers.
Hi there Gurnam,
Welcome to the community.
Why people should be based on London? We are all over the world :D
The best approach i can think of, if to get 1-2 Atlassian specialists, and give them the process you are having now, and ask them how it can be improved.
I know it works, as i did this myself several times.
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