Workflow Property Approval

Roland Uittenbogaard February 1, 2023

Hi,

I am new to a Service Desk project. It has 3 active workflows (for different issue types) with both Transition rules and Property rules. The Transition rules are understandable but the Property rules (with Key and Value) are more difficult. In only 1 active workflow there are 3 statuses with Properties with Key and Value. See below.

Status: (Picked up by first line) Work in Progress

Properties of Status (Picked up by first line) Work in Progress.png

Status: Approval Required

Properties of Status Approval Required.png

Status: Testing by customer

Properties of Status Testing by customer.png

Questions:

1. There is no manual and no full list of Workflow Properties, if I read other posts on this subject, right?

2. If I search on Jira Help and Community I find some information about Workflow Properties and almost nothing (usefull) about the Workflow Property Approval. Is there anyone who knows where I can find more information about the Workflow Property Approval?

3. Even if I understand the Workflow Property Approval a little. How do I know that I have to use these 7 Property Keys, because I would definitely forget the last Property Key (which has no Property Value, where is it for?)?

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Brant Schroeder
Community Leader
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May 23, 2023

@Roland Uittenbogaard Those properties were most likely generated by the application as the workflow was created by default.  You can create your own properties or those properties will be created if you copy the workflow.  More information about properties can be found here https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/  

Roland Uittenbogaard May 24, 2023

Hi Brant,

Yes, I thought someone before me had implemented those properties but I think that if you add some functions in the workflow those values are automatically generated. Thank you for the link.

Regards, Roland

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