I configured the widget in JSM and embedded the script on my web page, it shows up pretty well and is also able to create service request via widget.
The acknowledgement email that goes to the email address(collected in widget form) has a from address of jira@someName.atlassian.net which is also correct, so far so good,
But the name being displayed on the recipient side is
Jira Service Management Widget <jira@someName.atlassian.net>
Where as if the customers send email to support channel or create request on the customer portal the acknowledgement email comes from the same email
jira@someName.atlassian.net
and the name being display on the recipient side is
someName Support<jira@someName.atlassian.net>
I would like the name being displayed as someName Support from the widget too. does any one have any idea?
Thanks
