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Widget question

Punit Sinha
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August 22, 2024

I configured the widget in JSM and embedded the script on my web page, it shows up pretty well and is also able to create service request via widget.
The acknowledgement email that goes to the email address(collected in widget form) has a from address of jira@someName.atlassian.net which is also correct, so far so good,

But the name being displayed on the recipient side is

Jira Service Management Widget <jira@someName.atlassian.net>

Where as if the customers send email to support channel or create request on the customer portal the acknowledgement email comes from the same email 

 

jira@someName.atlassian.net

 

and the name being display on the recipient side is 

someName Support<jira@someName.atlassian.net>

I would like the name being displayed as someName Support from the widget too. does any one have any idea?

Thanks

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