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1 answer
One suggestion while you are still configuring your JSM project is to lockdown access to your internal users first for them to submit requests using just the portal UI.
Here is how to control the visibility of your JSM project by changing the Customer permissions section from "Project settings" of your project -
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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