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Widget creating a Ticket from Edge and Chrome

Edward Calabrese
Edward Calabrese I'm New Here Jan 18, 2023

Using the JIRA widget,  it will send emails to create a project ticket from chrome but not from edge,  any ideas?

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Benjamin Dains
Benjamin Dains Jan 18, 2023 • edited

I don't exactly have an answer to this, but I did come to say I always have problems with Microsoft products when it comes to Jira. So much in fact that we (the entire org) recommend people to NOT use Edge at all for Jira, and instead use Chrome.

 

Why? I can remember a few (and likely more than just a few in total) times when I was working with a user to trouble shoot their problems and after spending a lot of time on it my team member said, "have you asked them to try using Chrome?". Sure enough, a couple minutes later, once they switched to Chrome, everything was working just fine and we had 0 problems after that.

 

My recommendation as an Admin dealing with these things in the past, if you have the power, tell your users you do not support Edge.

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Edward Calabrese
Edward Calabrese I'm New Here Jan 18, 2023

Thanks for the reply.

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