Widget creating a Ticket from Edge and Chrome

Edward Calabrese
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January 18, 2023

Using the JIRA widget,  it will send emails to create a project ticket from chrome but not from edge,  any ideas?

2 answers

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Iryna Komarnitska_SaaSJet_
Atlassian Partner
June 20, 2023

Hello, everyone! 

I advise you to use the Jira assistant in the Microsoft Edge browser. I think it will be helpful for you and it will solve the problems you have. My team created the extension, and we tried to make it as useful as possible for our users.

2023-06-20_12-07-50.png

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Benjamin Dains
Contributor
January 18, 2023

I don't exactly have an answer to this, but I did come to say I always have problems with Microsoft products when it comes to Jira. So much in fact that we (the entire org) recommend people to NOT use Edge at all for Jira, and instead use Chrome.

 

Why? I can remember a few (and likely more than just a few in total) times when I was working with a user to trouble shoot their problems and after spending a lot of time on it my team member said, "have you asked them to try using Chrome?". Sure enough, a couple minutes later, once they switched to Chrome, everything was working just fine and we had 0 problems after that.

 

My recommendation as an Admin dealing with these things in the past, if you have the power, tell your users you do not support Edge.

Edward Calabrese
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 18, 2023

Thanks for the reply.

Like Benjamin Dains likes this
Benjamin Dains
Contributor
January 18, 2023

Anytime!

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