Widget Service Desk

Alexandra O February 17, 2024

Hi team!

Is it possible to add a widget code to the servicedesk portal at .atlassian.net/servicedesk/customer/porta? 

<!--Start of Tawk.to Script-->
<script type="text/javascript">
var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
(function(){
var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
s1.async=true;
s1.src='https://embed.tawk.to/65d0f4499131ed19d96e24e3/1hms3kg2m';
s1.charset='UTF-8';
s1.setAttribute('crossorigin','*');
s0.parentNode.insertBefore(s1,s0);
})();
</script>
<!--End of Tawk.to Script-->

1 answer

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 17, 2024

@Alexandra O -

Based on my experience and knowledge that although technically is possible, however I don't recommended because you are trying to modify the portal UI.  When you conduct such activities, Atlassian most likely will not support.

Here are your options that you can look into -

1) Access Atlassian Marketplace for third party add-ons that can provide you with functionality to enhance the portal UI -   https://marketplace.atlassian.com/search?category=Themes%20%26%20styles&hosting=cloud&product=jira-service-management

2) Contact Atlassian Support (https://support.atlassian.com) for their recommendations and further assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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