Wich is the size of banner image in customer support portal?

Mesa de Soporte
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 13, 2024

Captura de pantalla 2024-09-13 165729.png

Hello everyone

I'd like to change that image in banner section of customer portal but i cannot do it well, because idk which is the size of that... if anybody knows it, i'll so thankful.

1 answer

1 accepted

2 votes
Answer accepted
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 13, 2024

@Mesa de Soporte welcome to the Atlassian community

Here is what is provided by Atlassian (https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-help-center/ ):

Changing the look and feel of your help center

In every help center, you can set up:

  • Help center name: This appears in breadcrumbs and helps customers get back to your home page faster. If you haven’t added a logo to your help center, the name will display in the top left corner.

  • Home page title: This appears on your home page above the search bar.

  • Help center logo: Add your company’s logo to display your company’s brand. Accepted formats are JPEG, GIF, and PNG, with a maximum file size of 10MB and a maximum height of 24 pixels.

  • Banner: Upload your own banner or use the default image. The recommended banner size for your help center is 1680x360 pixels.

  • Banner, link, and button color: Change the color of the default banner background, links, and buttons to personalize your help center.

  • Banner text color: Change the color of the home page title to reflect your company’s colors.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events