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We are working on some report to have more visibility on where tickets are created, and found request-channel-type issue property. According to this:
There's 6 options, and one of those is "API".
Thing is - we have few integrations that create tickets via API, and this property is always set as "portal".
Is there any explanation for this?
Is there any other option to check which issues were created via API?
Hi @Paweł Grams ,
My guess is that the API integration is not setting the correct value for that field when creating the ticket. And therefor it falls back on a default value (being "portal").