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Why "Create issue" option doesn't exist in my automation?

I simply just wanna start( create) a new issue( request) based on finishing of the first request but in automation and rules, I cannot see a "Create issue" option at it is shown in this page: 

https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-from-new-requests

Can you give me a more specific way to trigger a new issue?

I'd rather do it without Add-on apps but if it's necessary, I would be happy to have your hints with specifications.

 

1 answer

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Answer accepted

@Mohammad RahmaniNasab -

Your reference Blog page is the old legacy automation (back in 2017).   In addition, I believe the article was for written for the CLOUD env, because in the server (on-prems env) there is no action of Create Issue in the legacy automation for JSM project.

I highly recommend that you look into purchasing Automation for Jira (Atlassian's add-on) for your env where this add-on is the new automation replacement for the old legacy functionality in JSM.

https://marketplace.atlassian.com/apps/1215460/automation-for-jira-data-center-and-server?hosting=datacenter&tab=overview

Currently the cloud env comes with this add-on out of the box.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thanks for your response dear @Joseph Chung Yin
It sounds useful, I'll give it a try.

best regards.
 

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