I simply just wanna start( create) a new issue( request) based on finishing of the first request but in automation and rules, I cannot see a "Create issue" option at it is shown in this page:
Can you give me a more specific way to trigger a new issue?
I'd rather do it without Add-on apps but if it's necessary, I would be happy to have your hints with specifications.
Your reference Blog page is the old legacy automation (back in 2017). In addition, I believe the article was for written for the CLOUD env, because in the server (on-prems env) there is no action of Create Issue in the legacy automation for JSM project.
I highly recommend that you look into purchasing Automation for Jira (Atlassian's add-on) for your env where this add-on is the new automation replacement for the old legacy functionality in JSM.
Currently the cloud env comes with this add-on out of the box.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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