Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why is my custom request icon blurry?

I would like to use the same icon set as another application that our company use for consistency across the customer experience.  The icons I have been provided with are 48px by 48px PNG files.  I uploaded one of the icons to use as a custom request icon and the image appears blurry in the customer portal.  I downloaded the image using "save image as..." in the browser from the customer portal and it is still a 48px by 48px PNG but it is visibly blurry.  Like it was processed as part of the upload.  I've seen this sort of change before in image conversion but only when a PNG file has been saved as a JPG.   Here are the 2 images:

  • Original: vector-curve (1).png
  • Following Uploadviewavatar.png

Any thoughts about what could be causing this?  And how I might prevent it?

1 answer

1 accepted

0 votes
Answer accepted
Brant Schroeder Community Leader Jan 14, 2021

Amy,

  Welcome to the community.  Atlassian uses SVG files so they can have a very small crisp image.  To get a crisp png file we make our custom icons at 600px by 600px and save them as a PNG file.  This will be small if you optimize it for the web so it loads quickly and should not be blurry when you view it.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

299 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you