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Can someone advise if I am doing something wrong here.
I am trying to locate a ticket from a specific Reporter, Created on a specific date, but when I apply the "Created Date" filter, the tickets that I am looking for no longer appear in the results:
It will help you if change your search from Basic mode to "Switch to JQL" mode, this will give you a way to see the exact JQL is constructed during your troubleshooting. If you are comfortable with JQL, then I would recommend you to always using the JQL mode when conducting your search. The JQL mode gives you more functionality then the Basic mode.
JQL syntax reference link - https://support.atlassian.com/jira-service-management-cloud/docs/what-is-advanced-search-in-jira-cloud/
I would suggested that you change your Created field date range using 12/Oct/23 to 13/Oct/23 to see if you get your results. It is because the backend data created date is a date field with timestamp "12/Oct/23 HH:MM:SS" even though it only displaying just with the date information "12/Oct/23".
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team