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Why is Created Date Filter not showing results?

Can someone advise if I am doing something wrong here. 

I am trying to locate a ticket from a specific Reporter, Created on a specific date, but when I apply the "Created Date" filter, the tickets that I am looking for no longer appear in the results: Screenshot 2023-10-19 113933.jpgScreenshot 2023-10-19 114047.jpg

1 answer

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3 votes
Answer accepted
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 19, 2023

@rgrimner -

It will help you if change your search from Basic mode to "Switch to JQL" mode, this will give you a way to see the exact JQL is constructed during your troubleshooting.  If you are comfortable with JQL, then I would recommend you to always using the JQL mode when conducting your search.  The JQL mode gives you more functionality then the Basic mode.

JQL syntax reference link -

I would suggested that you change your Created field date range using 12/Oct/23 to 13/Oct/23 to see if you get your results.  It is because the backend data created date is a date field with timestamp "12/Oct/23 HH:MM:SS" even though it only displaying just with the date information "12/Oct/23".

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Thank you so much for that, Joseph. The filter is now working. 

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