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Why does the customer satisfaction email look like this?

Hayley Bell
Hayley Bell September 12, 2023

We have recently upgraded JSM from 9.0.0 to 9.10.1 and since then the customer satisfaction email is sent incorrectly... 

Screenshot 2023-09-12 111949.png

 

It used to look like this...

MicrosoftTeams-image.png

 

Is there a way to fix this?

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Kseniia Trushnikova
Kseniia Trushnikova
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September 14, 2023

Hi @Hayley Bell,

It looks like this bug: https://jira.atlassian.com/browse/JSDSERVER-13616

Please check if your JSM version (go to Administration > Applications > Versions & licenses) is affected by this bug. I believe 9.10.1 is a Jira Software/Core version, because the latest JSM version is 5.11.

If your JSM version's affected, please consider upgrading to the fix version.

Let me know if it helps. Thanks!

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DEPLOYMENT TYPE
SERVER
VERSION
9.10.1
TAGS
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